Please read this policy carefully. This is the Return, Refund and Cancellation Policy of Aditya Jewellary Works.
Last updated: June 06, 2023
We issue replacements for damage of products during sales. You are advised to check the product thoroughly before leaving our premises. A replacement will ONLY be provided if there was a manufacturing defect. We will not entertain refunds/replacements, if the product is found to be damaged by the customer. In case of unavailability of the same product, a voucher/gift card/coupon code will be provided which can be redeemed for your future purchases in our shops or at our approved stores.
The placed orders cannot be cancelled or exchanged for another product. If a particular item in your entire order cannot be processed by us, the item can be replaced for an equivalent value or an additional value item considering the additional price can be paid or a coupon/voucher/gift card value can be provided for the product that can be used on future orders.
If a handmade product which has a making timeline (kundan jadau/traditional kemp jewellery category) is damaged, the product shall ONLY be remade and provided or a gift card/voucher/coupon code can be availed which can be redeemed for future purposes.
We recommend customers or anyone authorised by the customer to be available at our shop/store to pick up the jewellery during our service timings which is typically 9am IST to 5pm IST from Monday to Saturday on all business days. If the customer can not make it to our shop, it is advised to call our support numbers and reschedule the appointments.
Any and all items that are not up to the customer satisfaction should be raised within 24 hours, any such claims after the mentioned window will not be entertained nor any refunds/replacements will be provided for the same with the same. It will be considered as null and void.
We recommend contacting us for assistance if you experience any issues receiving our products.
We will NOT accept return/exchange for below reasons
Product damaged by customer, mishandling of the product by the customer, or customer not following best practices to maintain the product/articles
Semi precious and precious jewellery are made by hand and may have slight irregularities in designs that are a natural outcome of the human involvement in the process. This will not be considered a defect for exchange/refund.
If the jewellery’s physical look & feel doesn’t suit your liking.
If the jewel is too heavy to wear or looks big.
If the size of the jewel is not what you expected.